Get in Touch With Us
This page tells you how to contact the editorial team behind Online Casino Sites, what we can realistically help with, and what we cannot. We are an independent research and comparison publisher covering new online casinos for US readers. We are not a casino, not a payment processor and not a regulator, so we cannot access your account, release a withheld balance or approve a withdrawal. What we can do is explain terms, check a claim against a casino's published rules, and point you to the body that does have authority over your complaint.
Email the editorial team
Write to us at [email protected]. Messages are read by a person on the editorial side, not routed through an operator's customer service desk. We aim to reply within two working days; corrections get looked at first.
Include as much of the following as applies, because it decides whether we can give you a useful answer or only a general one:
- The page on findingtheteachablemoments.com you were reading, and the specific line you are asking about.
- The casino brand involved, and the exact wording of the promotion or rule as it appeared to you.
- Your state of residence — legal availability of real money online casinos varies state by state, and an answer that is right in one state can be wrong in another.
- Dates. Bonus terms, withdrawal times and state availability change; a claim we verified on Sep 25, 2026 may not describe what you saw last week.
- Screenshots where you have them. We do not need your account number, password, card details or copies of ID, and you should not send them.
What readers write to us about most
A short list of the enquiries that actually arrive, and how far we can take each one.
| Type of enquiry | What we can do | What we cannot do |
|---|---|---|
| Correction to a bonus figure, wagering multiple or expiry date | Re-check the operator's published terms and update or remove the claim | Change the terms themselves |
| Withdrawal delayed or verification stalled | Explain the usual KYC and source-of-funds sequence and where to escalate | Contact the casino on your behalf or influence a payout decision |
| Whether a site is licensed to serve your state | Point you to the state regulator's own licensee list | Confirm licensing that we cannot verify from an official source |
| Partnership, advertising or affiliate enquiries | Discuss commercial placement separately from editorial | Sell a ranking position or a rating |
| Responsible gambling and self-exclusion | Direct you to support services and self-exclusion routes | Provide counseling or clinical advice |
How commercial relationships work here
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement pays for the research; it does not set the running order. Editorial ratings on this site are our own assessment, not customer-review scores, and they are not for sale. If you believe a ranking looks bought, say so in an email and we will explain the basis for it — that is a fair question and we would rather answer it than have you assume.
Advertised bonus figures are the operator's marketing claim, restated as published. We have not deposited, played or withdrawn at any of these sites, and we never present an advertised payout speed as a tested result.
Questions about specific new casinos we list
Most enquiries name one of the brands in our ranking. Three come up more than the rest, so here is the context we would give you by email anyway — including the part the headline number leaves out.
Raging Bull — the biggest advertised figure on the list
It sits at the top of our ranking with an editorial score of 10.0, largely because its offer is the most visible thing a new player will compare: 410% up to $10,000 plus 50 free spins. Readers write in because that ceiling looks unusual, and it is — a match percentage that high is almost always attached to conditions that matter more than the headline. Before you judge it, read the playthrough multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can cash out from bonus funds. Those four figures decide the real value.
The limitation: a very large advertised maximum only applies to a deposit most people will never make, and high-percentage offers of this shape typically carry the heaviest wagering. Treat the $10,000 as a ceiling, not an expectation.
Magician Bet — no-wagering, which changes the arithmetic
Rated 9.9, and the reason it is here is the structure rather than the size: 101% No Wagering. A no-wagering bonus means winnings from the bonus are not locked behind a playthrough requirement, which for most players is worth more than a larger headline percentage attached to a 40x rollover. If you have ever cleared a bonus and found you could not withdraw, this is the format that removes that particular failure point.
The limitation: no-wagering offers are usually smaller and often come with tighter maximum-win or maximum-conversion caps, minimum deposit floors and game restrictions. "No wagering" is not "no conditions" — check what the cap is before you deposit.
Slots of Vegas — a game-specific spins offer
At 9.6, its listed deal is a 375% bonus plus 50 free spins on Cash Chaser. Reader questions here almost always concern the spins: free spins tied to one named game carry their own spin value, their own expiry and often a separate wagering requirement from the cash part of the bonus. Winnings from spins are frequently capped independently too.
The limitation: spins locked to a single title suit you only if you would have played that title anyway, and the value of 50 spins depends entirely on the per-spin stake, which is set by the operator rather than by you.
The rest of the ranking, at a glance
These appear in our comparison work and we are happy to answer questions on any of them. Offers below are as advertised by each operator, not verified outcomes.
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.9 |
Note the mixed formats. Offers quoted in SC are sweepstakes-style currency rather than dollars, and one is quoted in bitcoin. Those are different products with different rules around redemption, and if you are unsure which model a site uses, ask us before you sign up rather than after.
Money questions we can answer by email
Cost of entry, how you fund an account and how you get paid are the subjects we field most often, so here is the general shape. Specifics vary by operator and by state, and we will always tell you to confirm against the cashier page before you commit.
- Minimum deposits. Typically the smallest amount that qualifies for a welcome bonus, and often higher than the site's absolute minimum. Depositing under the bonus threshold usually forfeits the offer entirely.
- Debit and credit cards. Widely supported for deposits at US-facing sites. Card issuers sometimes decline gambling transactions, and some treat credit card deposits as cash advances with interest from day one.
- ACH and bank transfers. Common for both directions. Slower than cards on the way in, and often the route with the highest withdrawal limits.
- E-wallets and PayPal. Availability differs by operator and by state; PayPal is present at some state-licensed sites and absent elsewhere. Verify on the cashier page rather than assuming.
- Fees. Deposits are usually free; withdrawals may carry a flat fee, particularly on wire transfers or on more than one payout per period.
- Withdrawal timing and limits. Expect a pending or review period before processing begins, then the payment rail's own timeline. Daily, weekly and monthly withdrawal caps are normal, as are minimum withdrawal amounts — a small balance can be stuck below the floor.
- Verification. Identity checks are standard and legally expected. Source-of-funds requests are also normal on larger payouts. Submitting documents early usually shortens the first withdrawal.
If a withdrawal has stalled, email us with the dates and the reason the operator gave. We will explain what stage it is likely at and where to escalate, but we cannot make a payment happen.
Games and the wider offering at these sites
Ask us about the catalog and we will talk in categories rather than counts, because catalog sizes change weekly and we do not publish figures we cannot verify.
- Slots — the bulk of most lobbies. The numbers that matter are return to player and volatility: RTP is the long-run theoretical payback, volatility describes how streaky the ride is. Bonus terms often exclude certain slots or count them at reduced weighting.
- Progressive jackpots — pooled prizes that grow across players. Frequently excluded from bonus play, and sometimes from maximum-win caps in ways that work against you.
- Table games — blackjack, roulette and baccarat. Usually contribute least toward wagering requirements, occasionally nothing at all.
- Live dealer — real tables streamed in real time, with human dealers and table limits rather than a random number generator per round.
- Mobile — most sites run in a browser; dedicated apps exist at some. Game selection on mobile is sometimes narrower than on desktop.
Software providers and RNG certification are fair questions to send us. Independent testing of random number generators is a standard licensing condition, and we will tell you where we could and could not confirm it for a given brand.
Sports betting and the other product lines
Several operators in our list run more than a casino. BetUS, for example, is known as a sportsbook brand as well as a casino, and it is common for these accounts to share one wallet across casino, sportsbook, poker and racing. That matters for two reasons: a casino welcome bonus normally cannot be cleared with sports wagers, and sportsbook promotions carry their own separate rollover rules. If you intend to use both sides, ask the operator in writing which product your bonus applies to before you place anything. Sweepstakes-style brands such as Zumba Cards and Amazon Jackpots operate a different model again, with coin or sweeps currencies and a redemption process rather than a straightforward cash withdrawal.
Eligibility, licensing and what we will not tell you
You must be at least 21 to use the casinos covered here, and in some jurisdictions the threshold or the product mix differs. Legal availability of real money online casino play is decided at state level, not federally: a handful of states license and regulate online casino gaming, several license online sports betting only, and many permit neither. Sweepstakes and social casino models operate under different rules again and are unavailable in some states regardless.
Accepting sign-ups from a state is not the same as being authorized to serve it. If a brand's status in your state matters to you — and it should, because it determines whether you have a regulator to complain to — check the licensee list published by your own state's gaming authority. We will point you to it, but we will not state that a particular casino holds a particular license unless we can verify it from an official source, and we will never describe any site as completely safe or guarantee that a withdrawal will be paid.
For complaints: raise it with the operator first and keep the ticket reference, then escalate to the state regulator if the site is state-licensed and the response is unsatisfactory. Ask us and we will explain the sequence for your situation. Readers researching options outside the UK's self-exclusion scheme sometimes arrive here from our guide to casinos outside GamStop, which covers a different regulatory picture entirely.
If gambling has stopped being fun
Tell us and we will respond with support information rather than casino links. Licensed US operators are required to offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion; these are in the account settings and take effect immediately. State self-exclusion programs cover every licensed operator in that state at once. Independent blocking software can restrict gambling sites across your devices. Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-GAMBLER. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
Press, corrections and partnership enquiries
Same address, but put the category in the subject line so it reaches the right desk. Corrections are handled by the editorial team and, where a material fact changes, we update the page and note the date. Commercial enquiries are handled separately from editorial and have no bearing on ratings or ordering. Author enquiries for pieces bylined Owen Brooks can be sent to the same inbox.
If you are not sure which category your question falls into, send it anyway. A short message with your state and the casino name is enough for us to start, and we would rather answer a simple question than have you guess at bonus terms.